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General Employment Preparation

Employment Training

West End Neighborhood House offers FREE employment opportunities for youth and adults 16 years of age and older. Services are designed to help individuals build the critical thinking skills necessary to enhance employability and gain and retain employment.

Our Employment Training program provides a unique, individualized approach by providing customers with the following opportunities:

  • Job Preparedness Workshops
  • Customer Service Certification Training
  • Job Search, Placement, and Retention Assistance
  • Job Shadowing and Internship Opportunities
  • Work Attire and Job Training Fee Assistance

General Employment Training Services include work-readiness classes (job search and retention activities, mock interviews) as well as credential training. Classes are offered Monday – Thursday between the hours of 12:30AM – 2:30PM with additional one-on-one assistance provided between the hours of 9:00 AM– 12:30 PM Monday – Thursday and 9AM – 4:00PM on Friday.

In work-readiness classes, participants address the issues that arise in each phase of seeking and retaining employment. Held for a minimum of 4 hours per week for 8 weeks, classes are a combination of lecture and cooperative learning activities, including job search strategies and job retention skills.

Additionally, by invitation from the Delaware Workforce Investment Board (DWIB), West End Neighborhood House serves as a Share Network Access Point for the Fox Valley One-Stop Center.  With resource support (laptops and software) from DOL, West End assists DOL in meeting the high demand for employment services by providing free, personalized employment and training services to a population of veterans, dislocated workers, and individuals recently released from prison.

Job Search Activities review and integrate technological instruction, including basic computer skills needed to succeed in today’s technology-based workforce such as the use of: Windows XP/Windows 7 Operating Systems, Microsoft Office, keyboarding, scanners and photocopiers, as well as utilizing the internet as a job search tool. Program staff also assists participants one-on-one with writing resumes and cover letters and organizing mock job interviews. Corporate volunteers serve as interviewers who provide post-interview feedback that helps prepare participants for actual job interviews. Additionally, several companies send representatives from their Human Resources departments to provide information on the types of skills they seek, as well as tips on how to answer questions/inquiries about past convictions.

Job Retention Skills Workshops address topics such as meeting employer expectations, communicating with co-workers (including written and telephone etiquette), dealing with conflict on the job, and developing a strong work ethic and interpersonal skills. Throughout the job search process, the Employment/Retention Specialist and participant will meet weekly for the purposes of updating each other on job search activities, employment opportunities, and refining job search strategies.

Credential Training: West End is a testing site for the National Professional Certification in Customer Service, an industry-endorsed credential designed to increase marketability and prepare participants for positions in the sales and service industry. Through small, interactive workshops held for 8 weeks, 4 hours per week, participants learn how to assess customers’ needs, educate customers, and provide ongoing support. At the conclusion of the 8-week training program, students will have the opportunity to take the Customer Service certification Exam and earn a nationally-recognized credential.

Staff has found that the Customer Service certification has enhanced participant’s employability and can be utilized in both traditional and nontraditional settings and across a wide variety of occupations. This credential also aligns with Bureau of Labor Statistics (BLS) data that reflect current high-growth and in-demand industries in Delaware.

To enroll in the above courses, contact Anya Lindsey at (302) 658-4171.

To enroll in the above courses, contact Anya Lindsey at (302) 658-4171.

Thank You for the Support!

Due to the generosity of our community, we’ve been able to foster self-sufficiency since the 1880s.