West End’s Crisis Alleviation program seeks to temporarily satisfy clients’ immediate basic needs while introducing them to services available through West End to improve overall self-sufficiency, including case management. While the program provides emergency financial and food assistance (rent, utilities, mortgage, food closet, Thanksgiving food baskets and holiday Adopt-a-Family programs) the ultimate focus is on helping them reach self-sufficiency. Case management therefore also includes an initial intake assessment – used to create an individualized success plan which includes a monthly budget and other goals (such as obtaining a driver’s license, affordable housing, employment, temporarily accessing or reducing reliance on public benefits, etc.). The income limit for the Crisis Alleviation program is 125% of federal poverty guidelines. The program also partners with the State of DE to transition residents of state institutions (nursing homes, rehabs, hospitals, psychiatric homes, etc.) back to independent living.
Most of our customers for the food closet are from the 19805, 19801, 19802 and 19806 zip codes, but some also come from 19720. For Crisis Alleviation (EFSP money) customers come from a variety of zip codes in New Castle County. Both the food closet and emergency money are for New Castle County residents only.
West End also helps Delaware families meet immediate needs, such as assistance with food, and periodically offers funds for delinquent rent, mortgage and/or utilities for those in crisis situations.To find out if you qualify for our emergency services, the Food Closet, or if you’re interested in donating tax deductible food or household items to West End, call 302-658-4171.
For more information on any of the services above, contact Doreen Conte:
Supervisor of Housing and Financial Management